Privacy Policy

Serene Jade Consulting Group Limited ("we", "us", or "our") operates JustiScript ("the Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect the following types of information:

**Personal Information:**

• Name and contact information (email, phone number)

• Account credentials and authentication data

• Professional information (if provided)

• Payment information (processed securely by third-party providers)

**Usage Information:**

• Documents and content you create or upload

• Service usage patterns and preferences

• Device information and IP addresses

• Cookies and similar tracking technologies

We use your information to:

• Provide and maintain the Service

• Process your requests and transactions

• Improve our AI models and Service quality

• Send important notifications and updates

• Provide customer support

• Comply with legal obligations

• Prevent fraud and ensure security

We may share your information:

• With service providers who assist in Service delivery

• When required by law or legal process

• To protect our rights and prevent fraud

• In connection with business transfers or mergers

• With your explicit consent

**Important:** We do NOT sell your personal data to third parties for marketing purposes.

Your document content may be processed by our AI models to provide the Service. While we implement security measures:

• Do not include highly sensitive personal data

• Review all generated content before use

• Understand that AI processing involves automated analysis

• Your data helps improve our AI models (anonymized)

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest

• Access controls and authentication

• Regular security assessments

• Staff training on data protection

• Secure cloud infrastructure

Note: No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Under UK GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate data

• Erase your data ("right to be forgotten")

• Restrict processing

• Data portability

• Object to processing

• Withdraw consent

• Lodge complaints with the ICO

To exercise these rights, contact us at [email protected]

We retain your personal data only as long as necessary:

• Account data: Until account deletion + 30 days

• Document data: As long as you maintain your account

• Usage data: Up to 2 years for service improvement

• Legal compliance data: As required by law

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses as approved by the UK ICO.

We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. For more details, please see our Cookie Policy.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance of the updated policy.